| Author |
 Topic  |
|
|
mseitz
Passenger
USA
4 Posts |
 Posted - 08/23/2006 : 1:44:48 PM
|
Group,
I work for a small ISP based out of Bend, Oregon and I have a customer who has the pilot cart on one of our servers. It has been working well for several years... until recently. I suspect that the source of the issue is one of many Microsoft Windows updates that we recently applied. The problem starts, and ends for that matter, when I follow any of the links on the customers site that call on the cart. It returns this to the browser:
Server object error 'ASP 0177 : 800401f3'
Server.CreateObject Failed
/ControlPanel/inx/Pilot_engine.asp, line 2923
Invalid ProgID. For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp
I've searched the forums and, ironically enough, the closest hit I found was from several years ago with this same customer having a similar issue (though limited to some UPS stuff) on this same server. The source of that issue was another Microsoft patch (msxml SP2). The solution was to downgrade -- I suspected that perhaps the last updates that were done changed that set of .dll's again, so I reinstalled the known good version to no avail. I've checked permissions, going as far as adding Internet User account to the administrators group as a test and that didn't help. Anyone else have similar experience?
Any advice would be very much appreciated
~Mike
|
|
|
zwemkec
Moderator
USA
713 Posts |
Posted - 08/23/2006 : 2:16:16 PM
|
Could you find and post that line of code?
It is likely the version of ADO. Make sure you have the latest ADO installed (I think Microsoft is up to 2.8). Also check that MSXML4 is at least service pack 2.
If your server is good and up to date, it might be the wiser course of action to update the software in the cart. At least the offending sections.
<%
Chris Zwemke
zwemkec @ aspilot . com
www.aspilot.com
%> |
 |
|
|
mseitz
Passenger
USA
4 Posts |
Posted - 08/23/2006 : 2:57:46 PM
|
Sub PilotStartUpEngine()
Set s_fso = Server.CreateObject("Scripting.FileSystemObject")
The second line here is the one generating the error. I've included the prior line as it is the start of a section which might have proven to be useful information. |
|
|
|
mseitz
Passenger
USA
4 Posts |
Posted - 08/23/2006 : 3:58:37 PM
|
| ADO is now running 2.8 and MSXML4 is at SP2, no change. Also re-applied SP4, no change there either. |
|
|
|
zwemkec
Moderator
USA
713 Posts |
|
|
mseitz
Passenger
USA
4 Posts |
Posted - 08/24/2006 : 09:09:00 AM
|
Well, I really appreciate your help in sorting out this mess. I parused the links that you replied with and nothing was working out. As I mentioned before, I suspected permissions issues before so I added the IUSR anonymous account to the administrators group, presumably (assumptions, tsk tsk tsk) eliminating permissions "issues". That didn't work out, the issue held strong.
Well, after many many hours of bashing my head against the wall trying to figure this thing out, I decided to change the account that the customers domain uses for anonymous access to the "administrator" account. This made the cart work. This boggled me a bit because I had already come to the conclusion that I had ruled out permissions issues. For obvious reasons, I could not leave the administrator account as the account used for anonymous access on the site, so I changed it back to the IUSR account... To my dismay, it STILL works. I suspect that IIS does some sort of account caching that is stored until a change to the anonymous account is made.. That cache, I assume (hopefully this one doesn't bite me back), became corrupt somehow.
Anyway, that's how I'm going to justify the solution to myself. Hopefully that's the end of this epic adventure.
Thanks again for your help.
~Mike |
|
|
| |
Topic |
|
'ASP 0177 : 800401f3'
